Reviews

"Sean has gone out if his way to provide insurance information as well as meeting a few times to help with financial advice
What a great help the whole company has been there since started driving."

"Not too happy with the service. I left another company Grange who was hands on and dealt with my families concerns promptly. I was told this agent and agency were very good and more affordable. It started that way. Now…not so sure. Information has not been accurate when we called, agent is usually too busy to get back to us, etc… My friends and another family member had this company for years and they are experiencing the same issue. When you call there are different employees that give different answers. We even had our senior friends tell us they were supposed to get a discount on their insurance 6 months ago and still haven’t. They called State Farm first and asked if they take a driving test would they honor the 20% discount. They were told yes. Our friends took the AARP driving test and when they didn’t receive their discount. They were told sorry it will be when your new yearly statement begins. My friend just told me today he had to contact the agent agency again because it wasn’t reduced. That’s bad business!!! They pay their bills on time like the rest of us. There is no reason for this. The test they they took was long. They told me was supposed to be 4-5 hours long and it was 6 hours long. Each of them had to pay for their own exam,and the test needs to be retaken every so many years. They should be reimbursed because they received false information from the agent’s employees. I told them to keep us posted. If things don’t change there will be more people leaving this insurance company! Very sad!!!"

"Nick is THE BEST! He made my experience seamless and truly made the process as stress free as possible."

"Very competent staff, had my estimate in short order.
Pleased with treatment that I received on the phone and in person.
Will respond to friends and neighbors as to how promptly I was taken care of and look forward to using them for my additional insurance needs."

"Sean, Julian and the rest of the staff is always great to work with and very helpful"

"Sean and his staff do an exceptional job. I use them for my personal home, rental properties, auto and umbrella policies. I have always received great service and am 100% satisfied with the services provided."

"Well, my experience began well, like any other relationship (at the beginning), some years ago, following suit with what most others have stated here.
Sean maintained a pleasant, courteous and professional demeanor throughout my years there as a customer, but Jillian over time became increasingly more cantankerous and argumentative over the phone the last 12 months or so, over simple things that she'd go out of her way to escalate and intensify, for whatever reason fixating on taking simple misunderstandings personally.
Today was the last straw for me, when she (and I quote) literally said "Oh my God!" over the phone in the middle of a conversation and put it down some seconds, before returning to the call to berate me further over an issue I merely tried to better understand.
I could not believe my ears, it honestly was so hostile and warring in nature that it was clear that it was somehow personal to her.
Why the gloves of common courtesy were off with me the last year or so I will never know, albeit I do have an educated societal guess that I will leave unspoken, based on her tone and immediate propensity towards combativeness; either way, she clearly needs what we used to refer to in HR as "sensitivity training."
Needless to say, I've since taken both my auto and life policies elsewhere.
Hopefully your experiences will be ones where God's name isn't taken in vain over the phone by an agent that you are literally trusting with your life..."

"Did not receive "Good Neighbor" service or support.

Although some what flustered by the consistent follow up phone calls regarding life insurance and wealth mgt advice - I would have previously rated this office a 3. However, after the treatment my parents received following an accident in their motorhome (which was not their fault) - I am ranking them a 1 and writing this review.

I will start by saying - I don't write bad reviews generally. I subscribe to the school of "if you don't have something nice to say, say nothing at all". But I am so shocked by the treatment my parents received I felt compelled to leave this review.

My parents struggled to get in touch with the office and were frequently referred to the main State Farm number (who was as helpful as they could be given the circumstances). When my father finally reached the office, he calmly (yet tearfully) shared the feedback about how difficult the process had been to navigate and how alone they felt in the process. Following this conversation with the front office staff - they received an email from Sean simply stating "based on the conversation had with the front office, it is best for all parties involved for you to transition to a new agent" and simply provided the contact information for the agent they forwarded their accounts to.

It is a miracle my parents were not seriously harmed - but they are still stranded in another State, wondering when they can unload the Motorhome. They are still gutted about losing something they had so many amazing memories in with their grandkids. I don't quite understand how providing honest feedback regarding poor customer service deserves such a response. The complete lack of empathy or tact makes me question State Farm's motto of "Like a good neighbor, State Farm is there".

As a family who has been with State Farm for over 30 years - multi generationally - I hope that I can find an agent like we grew up with (shout out to Mike Farmer - he was a GREAT neighbor). In the meantime, I hope State Farm corporate pulls the call with my father so they can review if they feel the actions were appropriate or merited."

"Always helpful. !!!!"

"Sean and Jillian are professional, thorough, and nice as well. They make taking care of our insurance needs a breeze! Highly recommended."

"Always helpful and available when I need information or when I need to change my policy. Great customer service. They always go above and beyond! Highly recommend Sean and his team."

"Mr. Jelinek has been a great resource not only for taking care of insurance needs but also for planning for the future. Truly a great neighbor, so to say."

"Sean and Jillian are extremely efficient. What else do you need from an insurance provider? You never think about that all the years that you pay your premiums and you get cranky and say I'm paying out all this money for nothing -- until something comes along where you need help. I had a tree crash into my house due to a storm. I had never experienced anything like that in my life but one call to these folks and everything basically was handled. They sent out an adjuster and then cut a check for the damages within 3 days. That is service when most needed.
Amazingly two months later a reckless driver totaled my car. Within two days I had a check in hand and they guided me through all of the procedures for what to do. Thanks so much."

"I'm a newer customer. So far all transactions have been simple and efficient. Good people to work with"

"I love this agent! I’ve bounced around to different companies in the past but Sean was the first person to take the time to explain what all my coverages meant and what I actually needed. He even helped me start saving for retirement. I would highly recommend giving him a call for help with all your insurance and financial needs!!"

"Sean and his staff are always polite and professional whenever I have to call. They always work so hard to make sure that discounts and coverages are just what we need for us."

"I have been a loyal customer of State Farm for over 20 years! I have had the pleasure of working with Sean and his team for the past 5 years! I have multiple policies and they always find ways to save me money and time! This team is not only professional but personable as well! Thank you for your assistance with our insurance needs."

"Sean always goes to extra mile with all of my policies. I have Auto, life insurance, and homeowners insurance through him he has been great and honest with me at all times."

"Sean was was helpful and knowledgeable. He assisted me with multiple policies and was very patient with me."

"Serious privacy invasion. Invaded my privacy by asking personal, inappropriate questions regarding income, debt and medical history/condition. I am a current auto/home policy customer and made it clear I have no interest in life insurance more than once. During a recent "annual review" of my auto and home policies, he asked these questions and called them "housekeeping." Unfortunately, I fell for it. There is no reason an auto insurance agent needs to know these things and I feel my privacy was invaded and I'm angry. Onto another agent and filed a complaint with State Farm. I recommend going somewhere else for insurance.
*Update: I realized later that what he did was to have me fill out a credit application without disclosing it. He let me know after the fact that he was about to become certified to sell mortgages and home equity lines of credit through a company other than State Farm. So instead of being upfront, he was deceitful by calling this underhanded credit application "housekeeping" for my home/auto policy. The next day when I realized what he did, I called to let him know I was upset that he did that and his response was that he needed to know my income sources in case I got sued in the future my wages would have to be garnished and also that he needed to know my bank account information because it was an asset that needed to be protected. I'm sorry, but if those aren't blatant lies, I don't know what is. A court would handle wage garnishment if that ever were to happen, and he does NOT insure my bank accounts under my homeowner's policy. So, basically he was deceitful and underhanded and then lied to cover it up."

"Extremely helpful! Would definitely recommend Sean to anyone."

"Sean has been my agent for several years now and he is always very helpful and I find him to be honest and trustworthy especially guiding me through the complexities of Medicare. I would highly recommend him for any insurance and financial issues."

"Sean is a good guy, I've had him as my Agent for a couple years now and he is always very informative with insurance for my vehicles and for my life insurance policies. Him and his team respond back quick to emails and calls over questions I may have."

"Sean was by far the best insurance agent I’ve met. He took time out to explain the different plans and was able to break them down into terms that I understood. He gave me his advice from the information I provided him with and we was able to work out a plan. I never felt pressured or obligated to sign anything, he treated me like a friend and I thank him for that."

"They are very good and friendly"